Lead Account Manager- Nordics & Benelux

Freshworks

London, gbFull-time2026-11-05 → 2026-11-12

Core

Lead Account Manager driving sales and retention for strategic SaaS accounts in the Nordic & Benelux region.

Role type

Senior Individual Contributor Account Manager

Builds

Revenue growth and retention for existing enterprise SaaS accounts

Domain

B2B SaaS / Customer Experience & Employee Experience

Required skills

Direct/field sales in B2B SaaS, managing a book of business, negotiating large-scale technology deals, cross-selling and upselling, churn reduction, C-level stakeholder management, pipeline forecasting, strategic account planning

Preferred skills

ITSM product experience, digital business transformation knowledge

Technologies

SaaS platforms, ITSM solutions

Responsibilities

Drive sales to meet revenue targets in defined accounts, manage end-to-end renewal processes, collaborate with Customer Success to reduce churn, present value propositions to C-Level stakeholders, analyze sales metrics to evolve strategy, develop long-term strategic relationships with key accounts, travel to customer locations as required

Seniority

Senior, hands-on IC

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.