SME Account Manager
Core
Oversee a portfolio of SME accounts globally, driving renewals, retention, and revenue growth through consultative discovery and commercial negotiations.
Role type
Senior IC Account Manager (SME)
Builds
Price reporting, events, and intelligence services for global commodities markets
Domain
Commodities (agriculture, forest products, metals, mining, energy)
Required skills
Account management, client retention, revenue growth, pipeline management, upselling, cross-selling, negotiation, lead qualification, pricing strategy, new business development
Preferred skills
Fast-paced environment adaptability, team collaboration, open-mindedness, curiosity, resilience
Technologies
CRM systems, communication tools
Responsibilities
Manage high-volume SME account portfolio ensuring smooth renewals and client satisfaction; Drive year-over-year revenue growth through renewals and growth opportunities; Qualify inbound and internal leads within SLAs; Conduct consultative discovery to position relevant products; Lead pricing discussions and renewal negotiations; Convert qualified leads into first-year customers and manage onboarding.
Seniority
Mid-level, hands-on IC