Reservations All Rounder
Core
Handle guest reservations across phone, email, and online channels while managing cancellations, modifications, and special requests to ensure seamless booking experiences.
Role type
Reservations All Rounder (part-time/casual)
Builds
Guest booking confirmations and reservation records
Domain
Hospitality / Hotel Operations
Required skills
Reservations management systems, booking software, payment processing, data entry accuracy, multitasking, problem-solving, Microsoft Office
Preferred skills
Opera Cloud, resaweb, ACDC, hospitality industry knowledge, group reservations experience
Responsibilities
Process and manage guest reservations across multiple channels, Provide comprehensive customer support by responding to inquiries, Maintain accurate and up-to-date reservation records, Handle payment processing and verify booking confirmations, Coordinate with other departments including housekeeping and front desk, Manage cancellations, modifications, and special requests
Seniority
Entry-level to Mid-level, part-time/casual