Customer Success Coordinator
HybridNo visa sponsorship
Core
Support customers across the Office platform to ensure retention and happiness by handling enquiries, assigning tickets, and advocating for customer needs internally.
Role type
Customer Success Coordinator
Builds
Customer retention and satisfaction via the Office platform
Domain
SaaS / Education & Childcare
Deliverable
client delivery
Required skills
ticket management, multi-channel communication (phone/chat/email), SLA adherence, conflict resolution, product knowledge, system monitoring, initiative implementation
Preferred skills
proactive problem solving, adaptability, multitasking, time management, teamwork
Technologies
Office platform, ticketing systems