Client Information Specialist - Call Center Support
Core
Client Information Specialist serving as the primary point of contact for client and customer inquiries regarding orders, shipments, returns, and account support across multiple communication channels.
Role type
Senior IC client support specialist (order-to-cash)
Builds
Order fulfillment, claim resolutions, and client account management
Domain
Healthcare/Pharmaceutical distribution and supply chain
Deliverable
client delivery
Required skills
Order management, multi-channel communication, claim processing, cross-functional collaboration, data accuracy, SLA adherence
Preferred skills
ERP/order management systems, healthcare/pharma domain knowledge, CRM proficiency, root-cause analysis, process improvement
Technologies
Microsoft Office, Salesforce, SAP, Oracle, JDE, Microsoft Dynamics
Responsibilities
Handle inbound client inquiries via phone/email/chat; process and verify orders; manage OSD (Over/Short/Damage) claims; monitor client email inboxes; coordinate with supply chain and distribution teams; resolve escalations and identify process inefficiencies
Seniority
Mid-level, hands-on IC
