Lead - Account Manager (Italian and Spanish Speaking)

Paris, frFull-time2026-11-04 → 2026-11-12

Core

Lead enterprise account management for Italian and Spanish markets, driving growth through upsell, cross-sell, and renewals for Freshworks' CX and IT solutions.

Role type

Senior Enterprise Account Manager

Builds

Enterprise customer partnerships and revenue growth in Italy and Spain

Domain

SaaS / Customer Experience (CX) / IT Service Management (ITSM)

Required skills

Enterprise account management, SaaS sales, complex sales cycle leadership, executive relationship building, revenue forecasting, consultative selling, strategic partnership development

Preferred skills

CRM/EX/CX/ITSM domain knowledge, travel for client engagement

Technologies

Freshworks platform, CRM tools

Responsibilities

Grow key accounts via upsell, cross-sell, and renewals; Build trust with executives to position Freshworks as a strategic partner; Lead end-to-end complex sales cycles; Develop future-ready pipeline with accurate forecasting; Travel to connect in person with clients

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.