Desktop support Analyst
Core
Analyze IT Service Centre performance, develop dashboards, manage mobile device fleets, and provide Level 2 technical support to enhance employee experience and IT service delivery.
Role type
Senior Desktop Support Analyst (IT Operations & Mobility)
Builds
Dashboards, reports, and recommendations for operational decision-making
Domain
IT Service Management (ITSM) and Mobile Device Management (MDM)
Deliverable
dashboards & analysis
Required skills
IT service analysis, mobile device fleet management, Level 2 technical support, vulnerability management, Microsoft technologies (Intune, Azure, M365), Apple Business Manager, AI tool adoption
Preferred skills
Airline industry experience, ISO 27001 and GDPR knowledge
Technologies
Microsoft Intune, Apple Business Manager, Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Microsoft Copilot
Responsibilities
Analyze ITSC priorities, workload, performance, and trends; Develop dashboards and reports; Co-administer mobile device fleet lifecycle; Administer mobility solutions; Analyze vulnerabilities and coordinate security patching; Support teams in AI tool adoption
Seniority
Senior, hands-on IC