Senior Desktop Support / Helpdesk Engineer
Core
Senior escalation point for end-user issues and hands-on lead for a Mac-heavy fleet, managing MDM migration, identity, and SaaS administration.
Role type
Senior Desktop Support / Helpdesk Engineer
Builds
Enterprise technology experience for employees, from onboarding to offboarding, including hardware lifecycle and software management.
Domain
IT Operations / Desktop Support / Cloud Identity
Required skills
macOS administration, MDM platform management, Microsoft 365 administration, Entra ID management, SSO/SCIM integration, scripting (Bash/zsh, Python, PowerShell), hardware lifecycle management, ticket queue management, knowledge base creation
Preferred skills
MDM migration leadership, Apple/Jamf certifications, Microsoft certifications, ITSM tool experience, endpoint security tool familiarity, security framework exposure
Technologies
macOS, Windows, Jamf, JumpCloud, Fleet, Intune, Microsoft 365, Microsoft Entra ID, Apple Business Manager, Jira Service Management, Freshservice, Zendesk, CrowdStrike, SentinelOne, Microsoft Defender for Endpoint
Responsibilities
Provision, patch, and upgrade macOS and Windows devices; lead MDM migration and configuration; administer Microsoft 365 and Entra ID; manage SaaS app inventory and licenses; act as senior escalation point for complex issues; manage onboarding and offboarding processes; mentor junior staff; automate routine tasks; write documentation and self-service guides.
Seniority
Senior, hands-on IC