Diretor (a) de Customer Success
Core
Define and execute Customer Success strategy for the Identity & Fraud Business Unit, focusing on value generation, retention, and sustainable growth for enterprise clients.
Role type
Senior Director of Customer Success (Enterprise)
Builds
Recurring revenue, client retention, and expansion for B2B Corporate accounts
Domain
Financial services / Data / Identity & Fraud
Required skills
Strategic leadership, enterprise account management, C-level negotiation, churn reduction, upsell/cross-sell, ARR/NRR ownership, crisis management, stakeholder influence
Preferred skills
MBA or post-grad in Business/Tech, experience in SaaS/regulated markets, team leadership, product roadmap influence
Technologies
AI, automation tools, digital journey platforms
Responsibilities
Lead onboarding, consumption acceleration, churn prevention, and account planning for ~3,700 B2B groups; Manage relationships with C-level executives (COO, CISO, Directors); Influence product roadmap and GTM strategies; Monitor product obsolescence and drive migration strategies.
Seniority
Director, strategic leadership & team management