Retail Customer Care Associate
Core
Act as a liaison for a large e-Commerce furniture marketplace, handling inbound phone, chat, and email inquiries to resolve issues like returns, replacements, and delivery while ensuring high customer satisfaction.
Role type
Customer Service Representative (Inbound)
Builds
Customer trust and satisfaction for a furniture marketplace
Domain
E-Commerce / Furniture Retail
Deliverable
client delivery
Required skills
Active listening, empathy, conflict management, analytical problem solving, multitasking, CRM navigation, typing (35+ wpm), basic Microsoft Office
Preferred skills
Customer service experience, systematic problem solving, tech-savviness, troubleshooting technical issues
Responsibilities
Identify and assess client needs, handle customer complaints and provide solutions, meet sales targets and call quotas, maintain records of interactions, escalate systemic issues, de-escalate customer concerns, multitask across multiple tools and screens
Seniority
Individual Contributor, entry to mid-level