Seasonal Customer Service Brand Specialist
Core
Seasonal Customer Service Representative handling inbound calls, emails, and chats to support e-commerce orders, product inquiries, and account updates for an international customer base.
Role type
Seasonal Customer Service Representative
Builds
Customer support interactions across voice, email, and chat channels
Domain
E-commerce / Retail / Apparel
Deliverable
client delivery
Required skills
Inbound customer service, order management, multi-channel communication (phone/email/chat), conflict resolution, system navigation, multitasking, English communication
Preferred skills
E-commerce experience, apparel/fashion/retail industry knowledge, NetSuite or similar order management platform experience, high-volume seasonal environment experience
Responsibilities
Handle inbound customer service and order-related calls, assist customers with placing orders and navigating the ordering process, answer customer questions about orders and products, resolve customer concerns and identify escalation needs, process customer accommodations and order updates, document interactions in customer service systems, communicate with internal teams regarding escalated issues
Seniority
Entry-level / Seasonal