Customer Adoption Consultant
Core
Coordinate customer onboarding, enable product adoption, and maintain customer health for IFS.ai Logistics software.
Role type
Customer Adoption Consultant (IC)
Builds
Customer onboarding playbooks, training sessions, adoption metrics, and value evidence.
Domain
B2B SaaS / Logistics / Supply Chain
Deliverable
product features
Required skills
B2B SaaS customer success, project coordination, stakeholder management, data analysis, Excel, problem solving, documentation, cross-functional collaboration
Preferred skills
Logistics/supply chain domain, software training delivery, product analytics/BI/SQL, AI-enabled software experience
Responsibilities
Coordinate assigned customer onboarding activities from handover through first value; Deliver or coordinate product training and enablement sessions; Monitor usage and engagement to identify barriers; Maintain accurate account records and adoption metrics; Surface adoption risks and contribute to recovery plans; Gather structured customer feedback for Product and Engineering teams.
