Support Engineer
Core
Provide high-quality technical support for production systems to internal and external users in a multi-tenant, cloud-based environment.
Role type
L2 Support Engineer
Builds
Production systems and cloud-based solutions
Domain
Consumer intelligence, retail analytics, cloud infrastructure
Required skills
Incident and problem management, Root cause analysis, Knowledge base documentation, Automated technical solutions, Monitoring & observability, Production deployment, Server/DB patching, Firewall management, SQL (Oracle/MS/Snowflake), Databricks, Unix, Python basics, Azure basics, ITIL processes
Preferred skills
Stakeholder communication, Rotational shift adaptability, Self-starter attitude
Technologies
ServiceNow, JIRA, Google Cloud, Azure, Snowflake, Databricks, Oracle, Microsoft SQL, Unix
Responsibilities
Manage service requests and incidents across severity levels, Perform end-to-end analysis on high-impact incidents, Maintain runbooks and application documentation, Escalate urgent issues, Provide 24x7 support coverage, Liaise with engineering teams for fixes
Seniority
Mid-level, hands-on IC