Staff Designated Support Engineer
Core
Senior technical support engineer acting as a trusted advisor for priority customers, bridging complex business problems with Snowflake's data platform solutions to ensure business continuity and drive post-deployment success.
Role type
Senior IC designated support engineer (data platform)
Builds
High-trust customer relationships, proactive support offerings, and optimized data workloads for enterprise clients.
Domain
Cloud Data Platform / Enterprise Support
Deliverable
client delivery
Required skills
Advanced SQL (debugging, optimization, window functions), RDBMS fundamentals, distributed/MPP database platforms, ETL/ELT tools, cloud infrastructure (AWS/Azure/GCP), AI-assisted workflows, enterprise account management
Preferred skills
DevOps/DataOps tooling, database connectivity troubleshooting, network fundamentals, programming languages (Python/Java/Scala/Spark), BI tools
Technologies
Snowflake, AWS, Azure, GCP, Tableau, Power BI, Matillion, Fivetran, Git, Jenkins, Terraform
Responsibilities
Provide hands-on support for deployment, issue resolution, and account health monitoring; Design and execute use cases aligned with best practices; Optimize query performance and warehouse utilization for cost efficiency; Lead disaster recovery drills and migration support; Drive high-quality issue resolution and root cause analyses; Partner cross-functionally with Product and Engineering to improve offerings.
Seniority
Senior, hands-on IC