Senior Manager, Industry Insights, Customer Success (Chinese language speaker)
Core
Lead a team of Customer Success professionals to drive client growth, retention, and long-term partnerships for strategic accounts in the consumer intelligence and retail measurement industry.
Role type
Senior Manager, Customer Success (People Leadership & Commercial Strategy)
Builds
Strategic client partnerships, account growth plans, and high-performing Customer Success teams
Domain
Consumer Intelligence / Retail Measurement / Market Research
Deliverable
client delivery
Required skills
People leadership, commercial strategy, stakeholder management, account planning, business review facilitation, team coaching, strategic thinking, data-to-insights translation
Preferred skills
China market experience, consumer intelligence domain knowledge, retail measurement, SaaS, consulting
Technologies
Advanced analytics platforms, state-of-the-art consumer insights platforms
Responsibilities
Build and maintain relationships with senior client stakeholders; Lead business reviews and strategic discussions; Manage, coach, and develop a team of Customer Success professionals; Own client retention and growth across a portfolio; Develop account and portfolio strategies aligned with business objectives.
Seniority
Senior, hands-on IC with people leadership