Guest Service Agent - Night Auditor (Full Time)
Core
Greet guests, check them in, settle accounts, resolve complaints, and perform night auditing functions to ensure guest satisfaction and operational accuracy.
Role type
Guest Service Agent / Night Auditor
Builds
Front office operations and guest experiences
Domain
Hospitality / Hotel Management
Required skills
Cash handling, Guest relations, Night auditing, Front desk operations, Conflict resolution, Sales promotion, Inventory monitoring, Computer literacy
Preferred skills
Property Manager – Opera, Microsoft Office, PMS experience, 4/5 Star hotel experience, College education
Technologies
Property Manager – Opera, Microsoft Office
Responsibilities
Greet, check in, and settle guest accounts; Maintain correct posting of all charges; Resolve customer concerns and complaints; Assist in handling emergency situations; Train and develop front desk agents; Perform cashiering functions; Review routing, rates, and night auditing functions; Monitor rooms' inventory to maximize revenue.
Seniority
Entry-level to Mid-level