Hotel Clerk II
Core
Handle guest check-in/check-out, room sales, billing, and front desk operations for hotel guests.
Role type
Front Desk Clerk
Builds
Guest check-in/check-out experience, room reservations, hotel bills
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, cash handling, computer data entry, report generation, multitasking, basic office equipment operation, gaming regulations compliance
Preferred skills
10-key experience, LMS/CMS/Hot Sauce/Espresso systems operation
Technologies
LMS, CMS, Hot Sauce, Espresso
Responsibilities
Provide guest check-in/check-out services, sell rooms using yield management, resolve customer complaints, complete registration forms, retrieve and distribute room keys, calculate and print bills, balance end-of-shift transactions, operate manual procedures during computer failure
Seniority
Entry-level, hands-on IC