Hotel Clerk II - On Call
Core
Provide guests with check-in/check-out services, room sales, and general information while managing front desk operations and transactions.
Role type
Front desk clerk (hotel/casino)
Builds
Guest check-in/check-out processes, room reservations, and daily front desk operations
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, computer operations, multitasking, basic accounting, English communication
Preferred skills
10-key experience, LMS/CMS/Hot Sauce/Espresso system knowledge, gaming regulations certification
Technologies
LMS, CMS, Hot Sauce, Espresso, office machines, telephone
Responsibilities
Sell rooms using yield management, resolve customer complaints, complete registration forms, retrieve and distribute room keys, calculate and print bills, balance transactions at shift end, operate manual procedures during computer failure
Seniority
Entry-level, hands-on IC