Concierge Agent
Core
Provide professional, proactive guest services and concierge assistance to luxury travelers, establishing personal connections and arranging island activities.
Role type
Guest services concierge agent
Builds
Personalized guest experiences and local activity arrangements
Domain
Luxury hospitality / Tourism
Deliverable
client delivery
Required skills
Interpersonal skills, Guest satisfaction resolution, Administrative skills, Verbal communication, Written communication, Knowledge of Bermuda culture and tourism, Knowledge of Front Office systems (Opera, Micros-Fidelio), Teamwork, Adaptability to fast-paced environments
Preferred skills
Experience in luxury hotel environment, Bermuda Certified Tourism Ambassador (CTA) certification, Knowledge of MS Office Suite
Technologies
Opera, Micros-Fidelio, In-Touch, I-Concierge, MS Office Suite
Responsibilities
Establish positive relationships with guests, Share information about hotel history and services, Communicate with guests prior to arrival, Provide information on island features (shopping, dining, nightlife), Assist with guest plans and arrangements, Coordinate special activities and personalized recognition, Maintain concierge desk cleanliness, Attend shift briefings and meetings, Adhere to health and safety guidelines
Seniority
Mid-level, hands-on IC