Traveler Care Specialist Luxury Travel

🌐 Remote💼 Full-time🗓 2026-07-30 → 2026-09-27

Core

Assess and process incoming travel inquiries via email, messaging, phone, and online to build trusted relationships with luxury travelers and drive loyalty.

Role type

Traveler Care Specialist (Customer Service & Consultation)

Builds

Custom luxury travel itineraries and experiences for discerning travelers

Domain

Luxury Travel / Hospitality

Deliverable

client delivery

Required skills

Luxury travel sales or operations experience, customer service excellence, relationship building, telephone communication, travel consultation, data analytics usage, organizational skills

Preferred skills

Google Workspace proficiency, Bachelor's degree

Technologies

Google Workspace (Docs, Sheets, Slides)

Responsibilities

Solve incoming traveler inquiries via phone, live chat, messages, and email; Build long-lasting relationships with luxury clients; Convert general inquiries to destination-specific trip requests; Partner with cross-functional teams to improve client experience; Coach and mentor team members as needed

Seniority

Mid-Senior, hands-on IC

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About Zicasso

Zicasso is an Equal Opportunity Employer. Applicable to all locations, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by local law. We provide reasonable accommodations to qualified individuals with disabilities; if you need an accommodation to participate in the application process, please contact [email protected].