Offline manager
Core
Manage on-site guest services, property inspections, maintenance coordination, and upselling for luxury villas and apartments in Phuket.
Role type
Senior IC concierge manager
Builds
Guest experiences and operational standards for residential developments and hotel properties
Domain
Hospitality + Luxury Real Estate
Deliverable
product features
Required skills
Guest relations, property inspection, maintenance coordination, supplier management, CRM usage, upselling, conflict resolution
Preferred skills
Island lifestyle adaptability, detail orientation, positive mindset
Technologies
CRM systems, Google Drive, Microsoft Office
Responsibilities
Inspect apartments and villas before check-in and after check-out, coordinate property maintenance including housekeeping and repairs, respond to guest requests, organize check-out and settle payments, manage supplier relationships, sell additional services like car rentals and excursions, maintain accurate CRM records
Seniority
Junior, hands-on IC