Guest Relation Manager- Anantara Convento di Amalfi Grand Hotel
Core
Primary point of contact for guests ensuring exceptional experiences, managing special requests, and resolving issues at a 5-star luxury hotel.
Role type
Guest Relations Manager (Hospitality)
Builds
Personalized guest experiences and operational excellence for hotel guests
Domain
Luxury Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest experience management, team supervision, conflict resolution, VIP relationship building, cross-departmental coordination, hospitality operations knowledge
Preferred skills
Additional foreign languages, hotel management software proficiency
Responsibilities
Welcome guests and assist throughout their stay, manage special requests and events, coordinate with hotel departments, monitor and respond to guest feedback, supervise guest relations team, participate in management meetings