Delivery Manager H/F
Core
Operational management of IT managed services (infogérance) including Service Desk, proximity support, workstation engineering, logistics, and asset management to ensure contractual commitments and financial profitability.
Role type
Senior Delivery Manager for IT Managed Services
Builds
IT managed service delivery for multiple clients
Domain
IT Services / Managed Services / BPO
Required skills
ITIL framework, financial management of service delivery, change management, team leadership, operational planning, contract compliance, stakeholder management
Preferred skills
Multi-client experience, proximity support expertise, IT support background
Technologies
ITIL, Service Desk tools, Asset management systems
Responsibilities
Manage and support Service Desk and proximity teams to meet contractual commitments; Organize and optimize support resources aligned with commercial contracts; Ensure operational follow-up of client relationships and lead steering committees; Guarantee deployment of processes; Drive change management and improvement plans; Ensure respect of service level agreements (SLAs) and financial profitability.
Seniority
Senior, hands-on IC with team management