Sales Manager Inbound (m/w/d)
Core
Leading an inbound fuel sales team in Berlin to handle customer inquiries and guide prospects through the purchase process.
Role type
Inbound Sales Team Leader
Builds
Customer acquisition and sales conversion for fuel and business services
Domain
Energy / Business Services
Required skills
Team leadership, coaching, performance analysis, CRM proficiency, customer experience management, conversion optimization
Preferred skills
Prior leadership experience, Salesforce experience
Technologies
CRM systems, Salesforce
Responsibilities
Lead and coach a team of 4–6 Inbound Sales Specialists, ensure excellent customer experience across all touchpoints, monitor performance metrics in service, quality, and sales, analyze performance data to drive improvements, conduct regular coaching and development conversations, support complex customer inquiries, increase inbound lead conversion while maintaining high service standards, ensure effective use of CRM and customer tools
Seniority
Individual Contributor, Team Lead
