Team Manager Customer Success (x/f/m)
Core
Lead a team of 6-10 Customer Success and Account Managers to drive retention and expansion for existing healthcare clients in the German market.
Role type
Senior Team Manager, Customer Success & Account Management
Builds
Customer success outcomes and revenue growth for existing SaaS accounts in the healthcare sector
Domain
Healthcare / SaaS
Required skills
Team leadership, revenue quota management, B2B sales experience, coaching, CRM proficiency, negotiation, data-driven decision making
Preferred skills
SaaS experience, German healthcare domain knowledge, team scaling experience
Responsibilities
Lead and develop a team of 6-10 Customer Success and Account Managers, develop and execute upsell/cross-sell strategies, ensure post-implementation customer success, build processes for retention and growth, steer performance via KPIs
Seniority
Senior, hands-on IC
