Field Collection Team Leader - Manado
Core
Manage and monitor collection and recovery performance to ensure target achievement, supervise field collectors, and handle complex customer cases.
Role type
Field Collection Team Leader
Builds
Debt recovery operations for unsecured loans
Domain
Financial services / Debt collection
Required skills
Field collection, team supervision, performance coaching, territory management, payment monitoring, case analysis, Microsoft Office, driving (SIM C/A)
Preferred skills
Fintech experience, prior supervisor/koordinator experience, SIM A license
Responsibilities
Monitor collection and recovery performance, report on delinquency and moving AR targets, assist collectors with complex cases, supervise and coach field collectors, handle underperforming collectors, monitor visit results and counts, assign territories, manage consumer payments, analyze consumer handling, approve visit plans.
Seniority
Mid-level, hands-on IC
