Guest Relations Agent (Russian Speaking)
Core
Primary point of contact for guests at a luxury hotel in Phu Quoc, Vietnam, managing check-ins, VIP coordination, and resolving inquiries/complaints to ensure exceptional stays.
Role type
Guest Relations Agent
Builds
Guest experiences and satisfaction at a luxury resort
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest relations, conflict resolution, PMS proficiency, upselling, local knowledge, multilingual communication
Preferred skills
Russian language, VIP handling, cultural adaptability
Responsibilities
Welcome and assist guests upon arrival, manage the Guest Relations Desk, coordinate with departments for room standards, handle guest complaints, maintain guest records, promote hotel services
Seniority
Individual Contributor