Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Core
Front desk and reservations agent responsible for guest check-in/out, room/dining/spa/activity bookings, and personalized guest experiences at a luxury Relais & Châteaux inn.
Role type
Guest Service Representative / Reservations Agent
Builds
Guest room reservations, dining/spa/activity bookings, and personalized guest itineraries
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest service, reservations management, multi-tasking, attention to detail, communication, administrative tasks, Microsoft Word/Excel
Preferred skills
Restaurant/spa/recreation reservation experience, Hotel Management/Front Desk Operations education, Maestro/SynXis/SpaSoft/ResDiary systems knowledge
Responsibilities
Greet and check in/out guests, execute room and service reservations, manage online bookings, coordinate group orientations, maintain guest profiles, perform night auditor duties, deliver amenities, answer guest inquiries
Seniority
Entry-level to Mid-level