Reservation Agent
Core
Handle inbound guest reservations via phone, fax, and email, verify room availability and rates, and process special requests to maximize revenue.
Role type
Reservation Agent
Builds
Confirmed room bookings and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system proficiency, rate structure knowledge, sales techniques, policy explanation, data entry, complaint handling, promotion of hotel facilities
Preferred skills
Guest services experience, tele-marketing experience, MS Excel/Word/PPT proficiency
Responsibilities
Identify reservation needs and determine appropriate room types, verify availability and rates, explain guarantee and cancellation policies, input reservations into the computer system, process confirmations for phone/fax/email bookings, maintain accurate room status, follow escalation procedures for guest concerns, maintain filing systems and collate reports
Seniority
Entry-level to Junior