Reservations Agent
Core
Handle reservation enquiries via phone, email, and online channels to convert them into confirmed bookings for a luxury hotel.
Role type
Reservations Agent
Builds
Confirmed room bookings, group reservations, and event blocks for Fairmont Cheshire, The Mere
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
telephone etiquette, product knowledge, payment processing, data accuracy, multitasking, group booking management, upselling
Preferred skills
additional languages, Opera Cloud PMS experience, understanding of UK hospitality standards
Responsibilities
Handle reservation enquiries, convert enquiries into confirmed bookings, maintain accurate guest profiles, coordinate with Front Office and Sales teams, manage room allocations, process payments, respond to guest queries, promote upsell opportunities, ensure data accuracy in PMS, assist with group reservations, support service recovery, participate in daily briefings
Seniority
Entry-level to Junior