Senior Manager, Industry Insights, Customer Success (Chinese language speaker)
Core
Lead a Customer Success team and manage strategic enterprise client relationships to drive retention, revenue growth, and operational excellence in the consumer intelligence sector.
Role type
Senior Manager, Customer Success (People Leadership & Account Management)
Builds
Strategic account plans, retention strategies, and team performance outcomes for key retail/consumer clients.
Domain
Consumer Intelligence / Retail Measurement / FMCG
Deliverable
client delivery
Required skills
Strategic account management, team leadership, revenue growth, stakeholder management, change management, data interpretation, business storytelling
Preferred skills
Master's degree, commercial acumen, analytics expertise
Technologies
NIQ platforms, analytics tools
Responsibilities
Build executive client relationships, lead and develop a Customer Success team, own portfolio revenue targets, drive account expansion and retention, manage complex client escalations, develop annual account strategies.
Seniority
Senior Manager, hands-on leadership