Contract Renewal Specialist - North America

Boston, MA, usContract2026-10-29 → 2026-11-10

Hybrid

Core

Manage contract renewals and subscriptions for Nexthink's partners and customers to retain and increase subscription revenue.

Role type

Senior Account Renewal Specialist

Builds

Subscription revenue and customer retention

Domain

SaaS / Digital Employee Experience

Required skills

Contract negotiation, client relationship management, data analysis, forecasting, documentation, cross-functional collaboration

Preferred skills

SaaS experience, high-growth scale-up experience, Salesforce

Technologies

Salesforce

Responsibilities

Negotiate contract renewal terms and pricing; maintain regular client communication to address concerns; analyze customer usage data to identify retention risks; generate renewal metrics reports; educate clients on product value and new features; collaborate with sales and support teams.

Seniority

Senior, hands-on IC

About Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 off