Customer Evolution Manager, SAP AMS
Core
Primary point of accountability for a portfolio of Talan SAP clients, owning the client relationship, service health, and commercial account performance across RUN operations and Evolution initiatives.
Role type
Senior Account Management and Service Delivery Manager (SAP AMS)
Builds
Continuous value creation for SAP clients through structured governance, improvement roadmaps, and operational excellence.
Domain
Enterprise Software / SAP Application Management Services (AMS)
Required skills
SAP ERP delivery, Account management, Client evolution methodology, Service management (ITIL), Financial and resource management, Leadership
Preferred skills
SAP S/4HANA, RISE with SAP, GROW with SAP, AI-enabled service delivery, Knowledge management
Technologies
SAP Cloud ALM, Solution Manager, Joule
Responsibilities
Act as primary point of contact and trusted advisor for assigned clients; Establish and lead structured governance models for each account; Lead daily delivery by planning activities, assigning tickets, and resolving issues to meet SLA/SLO commitments; Assess account maturity and execute structured evolution plans to move accounts from stabilization toward continuous improvement; Coach and develop consultants assigned to the portfolio; Establish and maintain structured knowledge bases for every client.
Seniority
Senior, hands-on IC