SAP Vendor Application Support Lead
Core
Own the service portfolio and operational lifecycle for satellite applications supporting SAP S/4HANA in a RISE Private Cloud environment.
Role type
Senior IC SAP Vendor Application Support Lead
Builds
Service stability, reliable integrations, controlled upgrades, and audit readiness for marketing, CRM, order management, and data governance platforms.
Domain
Enterprise Software / SAP Ecosystem / SaaS Integration
Required skills
SAP S/4HANA, ITIL-based service management, vendor management, incident triage, root cause analysis, change management, SLA management, regression testing, security controls coordination, master data management, API monitoring.
Preferred skills
SAP S/4HANA RISE Private Cloud, SAP Cloud ALM, SAP Solution Manager, SAP Activate, structured program governance.
Technologies
SAP S/4HANA, Windows, API, CRM, Cloud
Responsibilities
Lead incident triage, vendor escalations, and major incident coordination; manage change records, risk classifications, and CAB coordination; define and manage SLAs and operational-level agreements; coordinate regression testing and cutover playbooks; manage centralized intake and prioritization of vendor changes; coordinate technical security controls and access reviews.
Seniority
Senior, hands-on IC
