Client Success Partner (m/d/f)
Core
Own the client relationship and act as the first point of contact for client-related matters, driving long-term success through onboarding, training, demos, business reviews, and ongoing support.
Role type
Senior Client Success Partner (Account Management)
Builds
Long-term client relationships and revenue streams through cross-selling and upselling in the sports betting/igaming sector.
Domain
Sports technology / Online sports betting / Igaming
Deliverable
client delivery
Required skills
Client relationship management, strategic relationship building, commercial drive, analytical expertise, AI tool application (generative AI, LLMs, automation), stakeholder influence, sales support, content creation
Preferred skills
Knowledge of online sports betting/igaming industry, marketing strategies, additional languages
Technologies
Generative AI, LLMs, AI-driven analytics and automation tools
Responsibilities
Lead post-sales relationship lifecycle (onboarding, training, demos, business reviews, check-ins, support, renewal), coordinate internal alignment between Sales, Administration, and Product, analyze client data to maintain KPIs and share insights, identify revenue opportunities via cross/upselling, support sales teams in articulating value proposition, prepare client-facing materials (reports, decks, presentations), travel for meetings
Seniority
Mid-Senior, hands-on IC
