Insurance Team Manager (Life & Disability)
Core
Lead a team of insurance professionals supporting Life and Disability Insurance programs, driving performance, service excellence, and operational goals.
Role type
Senior IC team manager (insurance operations)
Builds
Life and Disability Insurance programs for clients
Domain
Insurance operations (Life & Disability)
Required skills
Team leadership, performance management, stakeholder management, operational excellence, insurance expertise (Disability Claims, STD, LTD, FMLA, State Leave Programs, Life Insurance), data analysis, compliance management, coaching, problem-solving
Preferred skills
Bachelor's degree, US-based client support experience, claims administration, benefits management, workforce management
Technologies
Microsoft Office
Responsibilities
Lead, coach, and develop a team of insurance professionals; Serve as a key point of contact for internal and external stakeholders; Monitor KPIs and develop data-driven action plans to improve efficiency; Ensure adherence to SLAs, quality standards, and compliance requirements; Guide teams through complex cases and claims processes; Identify skill gaps and partner with training teams to enhance capabilities
Seniority
Senior, hands-on IC