Claims Manager I
Core
Lead and mentor a team of Claims Adjusters to ensure prompt, accurate, and efficient resolution of travel insurance claims while maintaining high customer service standards.
Role type
Senior Claims Manager (Travel Insurance)
Builds
Customized travel insurance and protection programs for global travel companies
Domain
Insurance / Travel
Deliverable
client delivery
Required skills
Claims adjudication, team leadership, regulatory compliance, data analysis, risk mitigation, customer complaint resolution, process improvement, reporting, mentoring
Preferred skills
Travel insurance experience, change champion, process improvement
Technologies
Claims management systems, analytics tools
Responsibilities
Manage daily operations of the claims department, lead and develop a team of claims adjusters, investigate complex or high-value claims, monitor and analyze claims data, ensure compliance with state and federal regulations, handle escalated claims issues, review and prepare reports on claims performance, drive continuous improvement initiatives, provide mentoring for career growth
Seniority
Senior, hands-on IC with management responsibilities