מנהל/ת צוות שירות לקוחות ותביעות- PassportCard Reloction
Core
Leading a claims team for international health insurance, managing service quality, productivity, and complex claim approvals.
Role type
Team Lead / Claims Manager
Builds
Claims processing workflows and service delivery for international health insurance (via careerplan.io/jobs/92-00A-56-274-passportcard-reloction-at-passportcard)
Domain
Insurance / Health
Required skills
Team management, Claims management, Service level management, Task allocation, Employee coaching, Stakeholder management, Complex problem solving, Written and verbal communication (Hebrew/English)
Preferred skills
Leadership, Initiative, Decision making, Planning and organization
Technologies
Claims management systems
Responsibilities
Manage the claims team and ensure adherence to service goals, productivity, and handling times. Manage daily team operations including task distribution, scheduling, and monitoring attendance. Lead and develop employees through feedback, training, and onboarding. Oversee the claims system and drive operational processes. Handle claim approvals, complex inquiries, and managerial calls. Work with internal stakeholders and medical providers to advance claim processing.