Operations Manager - Italy
Core
Oversee Claims, Complaints, and Customer Services teams to ensure consistency, quality, and performance across operational streams within the insurance sector.
Role type
Senior Operations Manager (Insurance/Financial Services)
Builds
End-to-end process standards, operational dashboards, and a process-led operating model for claims and customer service.
Domain
Insurance / Financial Services / Claims Management
Deliverable
dashboards & analysis
Required skills
Process ownership, regulatory compliance, KPI analysis, change management, team leadership, cross-functional collaboration, data interpretation, organizational management.
Preferred skills
PPI or consumer credit insurance experience, AI/automation familiarity, managing multicultural distributed teams.
Technologies
AI tools, automation platforms, operational dashboards.
Responsibilities
Define and maintain process standards for claims and complaints; monitor operational KPIs and implement corrective actions; lead process governance forums; drive continuous improvement initiatives; produce operational reports and dashboards; lead and develop a multi-cultural team of Team Leads.
Seniority
Senior, hands-on IC with management layer