Chargé de relation client après-vente (H/F)
Core
Handle warranty support requests via phone and email, manage client case files, and coordinate repairs with partner networks to ensure customer satisfaction.
Role type
Customer service specialist (after-sales)
Builds
After-sales support services for used vehicle customers
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Analytical skills, active listening, customer orientation, written and oral communication, multitasking, digital tools proficiency
Preferred skills
Experience in after-sales service or customer relations
Responsibilities
Answer warranty support calls and emails, open and close client case files, analyze customer submissions, validate repair quotes with partners, ensure customer satisfaction
Seniority
Entry to Mid-level
