ADESA Customer Experience Advocate
Core
Resolve diverse product and service issues for buyers, sellers, transporters, and dealers across calls, chats, and emails to ensure a seamless experience.
Role type
Customer Experience Advocate (Customer Support)
Builds
Customer support interactions and issue resolutions for ADESA's wholesale remarketing operations
Domain
Automotive remarketing / Customer Service
Deliverable
client delivery
Required skills
Multi-channel support (phone, chat, email), problem-solving, active listening, cross-functional coordination, Salesforce logging, English fluency
Preferred skills
Automotive titles/logistics knowledge, ADESA/Carvana systems familiarity
Responsibilities
Handle customer interactions across multiple channels, resolve product and service issues, troubleshoot and escalate complex backend issues, navigate cross-functional issues with internal departments, provide feedback on system inefficiencies
Seniority
Entry-level / Individual Contributor