Senior Customer Success Manager - Moveworks
Core
Guide mid-market and enterprise customers through transformational journeys to realize business outcomes by pairing intelligent automation with integrated enterprise workflows.
Role type
Senior Customer Success Manager (AI & Enterprise SaaS)
Builds
Adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows
Domain
Enterprise SaaS, AI-driven workflow automation, ITSM/HR systems
Deliverable
production ML models
Required skills
Customer success management, account management, stakeholder management, change management, business strategy, data analysis, executive relationship building, process optimization
Preferred skills
ServiceNow platform experience, AI integration knowledge, ITSM/HR system familiarity
Responsibilities
Own and grow a portfolio of 25+ customers, serve as a trusted advisor to executives, drive adoption and expansion, translate business needs into solutions, track success metrics, manage risks and expectations, act as the voice of the customer internally, support renewal and expansion motions
Seniority
Senior, hands-on IC