Advisory Solution Consultant - CRM & Industry Workflows
Core
Lead discovery and design engagements to transform business challenges into ServiceNow solutions for multi-industry clients (energy, utilities, retail, tech). Build and demonstrate customer & industry workflows combining partner technologies, AI agents, and automation. Develop industry expertise and reference architectures to support account strategy and pre-sales.
Role type
Senior pre-sales solution consultant (ServiceNow CRM & Industry Workflows)
Builds
ServiceNow platform solutions, demos, POCs, and reusable pre-sales assets
Domain
Enterprise IT / CRM / Industry Workflows
Required skills
ServiceNow (CSM, FSM, Industry Workflows) or equivalent (Salesforce, Pega, SAP, Dynamics), AI integration and automation, API and data architecture, solution design and discovery, account strategy, cross-industry domain knowledge
Preferred skills
ServiceNow or related certifications, consulting or systems integration background, contact centre or field service experience
Technologies
ServiceNow, Salesforce, Pega, SAP, Dynamics, AI agents, automation tools
Responsibilities
Run discovery and design engagements to turn business challenges into transformation strategies, Design and deliver demonstrations combining workflows with partner technologies and AI, Build solution frameworks and reference architectures, Partner with Sales to shape account strategies, Connect with Product Management and technology partners, Share best practices and build reusable assets
Seniority
Senior, hands-on IC