Principal Customer Success Executive - Manufacturing Vertical
Core
Senior individual contributor responsible for driving commercial health, retention, and expansion of high-value US Manufacturing accounts, acting as a strategic advisor to CIOs and senior IT leaders.
Role type
Principal Customer Success Executive (Manufacturing)
Builds
Long-term digital transformation partnerships and measurable business outcomes for ServiceNow platform adoption.
Domain
Enterprise SaaS / Manufacturing / Digital Transformation
Required skills
Strategic account ownership, Executive presence and C-suite engagement, Transformational leadership, Business acumen, Data storytelling, Cross-functional collaboration, Customer centricity, Platform knowledge, AI integration
Preferred skills
MBA or advanced degree, Experience in Energy/Transportation/Services verticals, Background with AI/ML platform products
Technologies
ServiceNow, AI/ML platforms
Responsibilities
Own account-level commercial performance (GRR, NRR, renewals), Engage as a strategic advisor to C-suite, Translate customer strategy into a ServiceNow roadmap, Run complex transformations and governance, Drive AI consumption and platform adoption, Champion the voice of the customer, Operationalize customer health at scale
Seniority
Principal, hands-on IC
