Senior Customer Success Manager
Core
Strategic business consultant and trusted advisor for high-value Enterprise accounts, guiding executives through complex business transformations using Wrike AI Agents and Copilot to scale workflows.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Strategic partnerships, transformational roadmaps, and expansion pipelines for Enterprise clients.
Domain
SaaS / Work Management / AI / Enterprise Software
Deliverable
client delivery
Required skills
Strategic account management, Change management, Executive storytelling, Commercial acumen, Workflow consulting, Technical integration literacy, Generative AI literacy
Preferred skills
Vertical specialization, Certified Change Management Coach, Certified Project Manager (PMP/PRINCE2/Agile), Peer mentorship
Technologies
Wrike AI Agents, Wrike Copilot, API webhooks, Integration recipes
Responsibilities
Manage a diverse portfolio of North American Enterprise accounts; Build multi-layered stakeholder relationships including C-suite; Co-create Success Plans and measurable roadmaps; Proactively hunt for expansion opportunities and upsell paths; Meet GRR and NRR targets; Iterate on processes and develop workflow playbooks.
Seniority
Senior, hands-on IC