Sr Business Operations Mgr
Core
Design and operate the ServiceNow distribution framework with Carahsoft, managing reseller onboarding, deal flow, and compliance across US and Canada.
Role type
Senior GTM Operations Manager (Distribution)
Builds
Operational frameworks for a public sector and commercial software distributor
Domain
Technology distribution, public sector contracting, channel operations
Required skills
Channel operations management, distributor program operationalization, public sector contracting knowledge, US/Canada procurement rules, deal flow management, inventory coordination, compliance management, stakeholder influence, business reporting, Excel proficiency
Preferred skills
Major tech distributor experience, new market launch experience, prebuy/inventory financing knowledge, federal procurement frameworks (FedRAMP/FAR), ServiceNow partner ecosystem experience, Canadian public sector experience
Technologies
CRM, partner management platforms, Excel
Responsibilities
Design operational frameworks and cadence for the distributor, manage end-to-end reseller onboarding and activation, monitor deal flow and pipeline data, coordinate prebuy and inventory structures, ensure compliance with US/Canada procurement and trade regulations, serve as primary operational contact between ServiceNow and Carahsoft, track KPIs and drive process improvements
Seniority
Senior, hands-on IC
