Global Key Account Manager - Textiles
Core
Drive revenue growth and manage global key accounts (e.g., Walmart, Target) for SGS, serving as the primary point of contact for client coordination, strategy execution, and contract management.
Role type
Senior Key Account Manager (Global)
Builds
Global account strategies, revenue growth plans, and client service delivery for large multinational accounts.
Domain
Global B2B sales and account management in the inspection, verification, testing, and certification services industry.
Deliverable
client delivery
Required skills
Global account strategy development, revenue growth planning, client relationship management, contract and agreement management, performance monitoring against KPIs, conflict resolution, cross-functional coordination, financial target tracking, customer satisfaction management, market and competitor analysis, policy and procedure modification, claim management, project coordination, invoicing and DSO monitoring.
Preferred skills
International business exposure in imported consumer products, multilingual capabilities, proficiency in Microsoft Office suite.
Responsibilities
Develop global account strategies and action plans; serve as the initial point of contact for clients; network with decision-makers to maximize revenue; attend client meetings for business development and governance; monitor communications and ensure compliance; take responsibility for global agreements and contracts; plan and coordinate account activities; establish and monitor performance against KPIs and SLAs; monitor customer satisfaction; analyze revenue trends; review and modify account policies; resolve service delivery issues; manage claims; foster cooperation with international teams; investigate new business opportunities; provide education and technical assistance to SGS offices; monitor client activities and market developments; chase outstanding invoices; report on account status; promote SGS image and integrity; adhere to health, safety, and integrity policies.
Seniority
Senior, hands-on IC with 5+ years experience.