Client Success Manager
Core
Drive international eCommerce sales growth and client retention for key accounts in North America by acting as a trusted advisor to C-level executives and leveraging data to enhance customer satisfaction.
Role type
Senior Client Success Manager (Sales & Retention)
Builds
Long-term strategic partnerships and revenue growth for global DTC brands
Domain
Global e-commerce / Retail technology
Deliverable
client delivery
Required skills
Strategic account management, C-level relationship building, data-driven revenue growth, international business performance analysis, cross-functional stakeholder liaison, account planning execution, business review facilitation
Preferred skills
MBA, SEO/SEM/Social Media marketing knowledge, proactive problem solving, adaptability
Technologies
Big-data analytics platforms, eCommerce localization tools
Responsibilities
Develop trusted advisor relationships with key account C-levels; manage analytics and reporting to identify growth opportunities; improve eCommerce revenue through enhanced customer responsiveness; leverage data to develop market-leading strategies for incremental revenue; collaborate with senior executives on global growth and marketing strategies; act as an internal stakeholder for product enhancements; monitor account plan execution and take corrective actions; conduct business reviews to identify and recommend growth opportunities.