Senior Enterprise Customer Success Manager
Core
Partner with Global-e to ensure long-term success of assigned clients in the UK by developing relationships with key business executives and driving revenue growth.
Role type
Senior Enterprise Customer Success Manager
Builds
Global-e e-commerce localization platform for brands and retailers
Domain
E-commerce / SaaS / Global Trade
Deliverable
client delivery
Required skills
Account management, B2B sales, revenue growth (up-selling/cross-selling), strategic advisory, data analysis, stakeholder management, project management, negotiation, presentation
Preferred skills
Software/SaaS/logistics industry experience, C-level communication experience (via careerplan.io/jobs/62-002-12-F52-senior-enterprise-customer-success-manager-at-global-e)
Technologies
Global-e platform
Responsibilities
Act as lead point of contact for clients and liaise with internal teams; Develop trusted advisor relationships with C-level executives; Generate revenue through up-selling and cross-selling; Identify expansion opportunities and risks; Prepare performance reports and QBRs; Support client strategic and operational decisions
Seniority
Senior, hands-on IC