Guest Service Associate - Front Office
Core
Front office associate responsible for daily administration, greeting guests, handling queries and complaints, and ensuring smooth check-in/check-out processes.
Role type
Guest Service Associate (Front Office)
Builds
Front office operations and guest experience
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Customer service, communication, problem resolution, record keeping, team collaboration, operational coordination
Preferred skills
Hotel management degree/diploma, attention to detail, proactive initiative
Responsibilities
Greet and assist guests, resolve customer issues, maintain front office logs and shift reports, coordinate with housekeeping and other departments, ensure quality service standards
Seniority
Entry-level to Junior